Job Description

Responsibilities:

- Building out a set of user journeys and designs for a new commercial banking portal.

- Working closely with Design and with another Lab49 team responsible for developing a technology strategy and architecture for the new portal.

- The portal will enable commercial banking customers to engage digitally end-to-end, from onboarding and KYC through to cash and liquidity management to product enablement.

- Providing the Design team with guidance around best practices and constraints from a business perspective.

- Working alongside the UX lead to define a set of best practice customer journeys.

- Defining customer requirements whilst understanding commercial and regulatory constraints.

- Providing input into defining innovative new digital features with the design team.

- Understanding the technology strategy and enabling the design team to reflect this accurately.

- Collaborating with the technology strategy team to further elaborate or influence the technology strategy from a customer experience perspective.

Requirements:

- Experience as a Product Manager, Business Analyst, or business manager in Transaction or Commercial banking, Technology Delivery, or Digital experience definition.

- Strong communication skills and comfort presenting to C-level executives.

- Ability to produce high-quality content, including PowerPoint presentations.

- Ability to define user requirements.

- Consulting experience preferred.

- 7-10 years of experience.

WHO ARE WE?

Lab49 is a specialist consultancy that designs and develops bespoke and innovative technology solutions in partnership with key participants in financial markets. We enable our clients to meaningfully differentiate themselves and successfully navigate the shifting landscape in financial services. Our specialist focus on financial markets and our integrated strategy, design, and product development expertise uniquely position us as a partner capable of effectively delivering and embedding best-in-class solutions tailored to meet clients' complex and varied commercial and technical needs.

We were founded in 2002 to bring Silicon Valley solutions to Wall Street's door. Since then, we have worked on successive waves of technological change, including distributed computing, high-speed automation, enterprise UX and digital distribution, DevOps, cloud, and data science. Today, we are an established partner in financial markets, having delivered hundreds of projects for clients including all of the world's tier-one investment banks and many of the largest buy-side firms globally.

Lab49/ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business.

Lab49/ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.