At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Position: PAS Business Analyst - Client Onboarding

Education: Any Bachelor's Degree. MBA and agile/scrum exposure desirable.

Experience: Minimum 1-3+ years of work experience in a functional/techno-functional role supporting product development and/or client implementation. Preferred mobility Managed Services, Integrated mobility technology, mobility service provider, or vendors.

EY is a global leader in Assurance, Tax, Consulting, Strategy, and Transaction Services. We develop, implement, and integrate our services, solutions, products, and people expertise to better serve our clients and build a better working world.

The People Advisory Services (PAS) mobility offering is a sub-service line of Tax focused on helping clients manage risks, complex compliance, and reporting requirements inherent in deploying a globally mobile workforce. EY Global Delivery Services (GDS) is a dynamic and truly global delivery network playing a vital role in the delivery of the EY growth strategy. The PAS team at GDS works side-by-side with the firm's partners, clients, various subject matter experts, and technology team in developing domain-led, technology-enabled services and solutions that enhance value, improve efficiencies, and enable our people, business, and clients with disruptive and market-leading services and products.

The opportunity:

We are looking for a Staff with expertise in client configuration and onboarding who is keen to work in a fast-paced business, adding value by pragmatically applying their unique skills to help us deliver our strategy in an ever-changing environment.

Job description:

As a Business Analyst (client configuration & engagement onboarding), you will be responsible for executing the end-to-end onboarding process/implementation activities for new clients, managing, and overseeing the configurations to meet client specifications.

Key responsibilities:

- Collaborate with business SMEs and product managers to determine operational objectives and gather functional requirements including information/data sources, evaluating output requirements, and formats.

- Analyze and evaluate existing processes, systems, and workflows to identify areas for improvement and write specifications and work with SMRs in translating business needs as Business Requirement Documents (BRD, FRDs, etc), construct workflow charts, wireframes, and diagrams to be consumed by the Technology team for solution realization.

- Develop business cases and client specification documents (CSD) for proposed solutions.

- Work with the development team to design and document business processes, workflows, and system requirements.

- Review user stories to ensure the proposed design/solution meets the business requirements.

- Review the QA test cases and perform Functional and UAT testing.

- Create end-to-end test scripts, test cases, test plans, training materials, support product testing, bug identification, and documentation, and conduct UAT training for internal and client teams.

- Acknowledge and analyze feedback received during UAT. Fix data/configuration issues. Triaging of feedback with the development team and work with them for implementation/fixing bugs.

- Review change requests/new requirements and conduct GAP and impact analysis.

- Conduct/participate in briefing sessions with engagement teams on the onboarding process.

- Collaborate with client contacts to gather client onboarding data and understand their specific requirements for configurations.

- Collaborate with the technical team for tenant creation and tech configurations.

- Perform functional configurations in the system in collaboration with engagement teams and manage various implementation activities like user onboarding, data mapping, and data migration.

- Conduct thorough testing of configured solutions to ensure they meet client requirements and are free from defects.

- Assist clients with troubleshooting issues related to product configuration, provide timely resolutions and support.

- Handle risks and delays during the onboarding process.

Skills requirement:

- Proven experience as a business analyst or onboarding/configuration POC or similar role, preferably in a corporate environment or consulting firm. Migration/transition experience will be an added advantage.

- Ability to quickly learn and understand new technology.

- Strong working knowledge and understanding of technology tools such as ServiceNow, ADO, Excel (Advanced), Word, Visio.

- Strong analytical and problem-solving skills, with the ability to interpret complex data and make sound decisions.

- Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels.

- Flexibility to adjust to multiple demands, shifting priorities, manage ambiguity and rapid change.

- Cross-cultural awareness and sensitivity with the ability to adapt work styles to interact with both internal and client team members.

- Ability to build and maintain good working relationships across many different functions and organization levels.

- Demonstrated experience in documenting technology/transition steps.

What we offer:

We offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects. We'll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.

- Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.

- Success, as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.

- Transformative leadership: We'll give you the insights, coaching, and confidence to be the leader the world needs.

- Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society, and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.