Company Name: VARITE India Private Limited

About The Client:

A technology company specializing in solutions for diverse industries, including construction, agriculture, transportation, and geospatial. Their offerings include hardware and software solutions utilizing advanced technologies such as GPS, sensors, and communication tools to enhance efficiency and productivity. The products encompass precision technology for agriculture, construction project management tools, fleet management solutions, and geospatial software. With a global presence, the company has become a leader in applying technology to address complex challenges across various sectors, contributing to advancements in precision and productivity.

About The Job:

We are seeking a dedicated and skilled Senior Customer Claims Representative to join our dynamic and global Client shared services team. As a Customer Dispute Management Representative, you will be responsible for effectively managing and resolving customer disputes and concerns in a timely and satisfactory manner. Your role will involve investigating complex internal and external customer complaints and claims, communicating with various internal teams, and ensuring that customer issues are resolved in alignment with company policies and customer satisfaction goals.

Essential Job Functions:

- Complex Dispute Resolution: Investigate and resolve more complicated customer disputes and concerns related to product or service quality, billing discrepancies, shipping issues, and any other customer-related concerns in a professional and empathetic manner.

- Collaboration: Liaise with internal teams such as sales, order admin, product managers, financial controllers, credit & collections, cash applications, and operations to gather relevant information and collaborate on finding appropriate solutions to customer disputes.

- Problem Solving: Analyze complex situations and find creative solutions to ensure that customer issues are resolved to their satisfaction while maintaining the company's best interests.

- Documentation: Maintain accurate and detailed records of customer interactions, investigations, and resolutions in the company's CRM system.

- Escalation: Escalate unresolved or complex disputes to higher levels of authority within the organization while providing comprehensive background information to aid in their resolution.

- Continuous Improvement: Provide feedback & insights to management on recurring customer disputes, process inefficiencies, and ongoing improvements in customer service and operational processes.

- Customer Satisfaction: Strive to meet or exceed customer satisfaction targets by addressing concerns promptly, demonstrating empathy, and ensuring a positive overall customer experience.

- Warranty Claims: Validate data received from Client Dealers & load credit memo requests into Oracle.

- Trade-In Credits: Reconcile claims with Client program bulletins, obtain approvals & issue credit memos.

- Tax Corrections: Issue credits/debits to correct taxing errors.

- Special Projects: Participate in testing scenarios for special internal system enhancements.

- Credit Card Chargebacks: Research and resolve customer credit card disputes.

- Internal Audits: Participate in audit activities and provide transparent information to audit professionals.

Qualifications:

- 2-4 Year Degree preferred; additional education or training in claims processing, business administration, accounting/finance, software delivery, or supply chain management is a plus.

- 2-5 years experience in claims management, accounting, order administration, sales support, or related is preferred.

- Experience in customer service, dispute resolution, order administration, accounting/finance, sales support, or a related field is expected.

- Empathetic and patient approach to handling customer concerns and resolving disputes.

- Strong organizational skills, attention to detail, and accuracy in data entry and order processing.

- Excellent communication skills, both written and verbal, to interact effectively with customers and internal teams while conveying a positive, service-oriented attitude.

- Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.

- Problem-solving and critical-thinking abilities to resolve order-related issues effectively.

- Experience with a top-tier Enterprise resource planning (ERP) system is a plus.

- Familiarity with Salesforce CRM systems and other relevant software applications is a plus.

- Experience with Google Chrome, Gmail, Google Apps, Microsoft Office/Suite, Data Load is a plus.

- Strong problem-solving skills and the ability to think critically in high-pressure situations.

- Exercise sound judgment to resolve issues, and proactive problem-solving with strong attention to detail.

- Ability to provide high-quality administrative support and multitask effectively.

- Demonstrated ability to prioritize tasks, manage multiple issues simultaneously, and meet deadlines.

- Advanced problem-solving skills to address complex claims-related issues and find solutions promptly.

- Adaptability and willingness to adapt to changing business needs and a fast-paced environment.

- Bachelor Degree

How to Apply:

Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India - VARITE.

Unlock Rewards:

Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

- Experience Level Bonus Referral: 0-2 years INR 5,000

- 2-6 years INR 7,500

- 6+ years INR 10,000

About VARITE:

VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.