Job Purpose

Morgan Stanley Fund Services is committed to providing the highest standard of services to the funds that we administer. Investor Services lies at the heart of this commitment. The Investor Services team is charged with providing a best-in-class service to both our clients and their investors. The role of a Senior Manager is key to meeting this goal. The Senior Manager reports to the Vice President and is responsible for the day-to-day supervision of the investor services team.

Shift Timing: 7:00 PM to 4:00 AM

Responsibilities:

- Manage the delivery of services to clients against a pre-agreed service level agreement.

- Provide oversight and guidance to the team.

- Ensure the team delivers services in a timely, accurate, and compliant manner.

- Serve as a point of escalation for Managers and other team members.

- Act as a point of contact and escalation for clients.

- Keep management in Mumbai, Westchester, and Dublin appraised of operational issues in a timely manner.

- Keep line management informed of HR issues promptly.

Principle Accountabilities:

Service Delivery

- Oversee the delivery of ongoing services to the fund Manager as outlined in the Service Level Description.

- Provide authorized parties with copies of fund investment documentation.

- Supply investors and their nominees with statements, contract notes, and other documentation promptly.

- Furnish fund Managers with ongoing reporting on investor activity.

- Work with Managers and Team Leaders to ensure timely and accurate processing of all investor activities.

- Ensure all activities are processed in line with fund documentation, anti-money laundering requirements, statutory regulations, and company policies.

- Maintain complete and organized records of the fund.

- Produce and review MIS and other internal operational reports to assist in the effective operation of the team.

Leadership

- Schedule the work of the overall team.

- Train and mentor individual team members with assistance from Managers/Team Leaders.

- Provide constructive feedback to the team for ongoing development.

- Ensure team members are aware of the policies, controls, and procedures relevant to their roles.

- Serve as an escalation point for Managers, Team Leaders, and other team members as necessary.

- Ensure operational issues and HR or individual performance issues are escalated to line management promptly.

- Lead the annual TDP process for Managers, Senior IS Representatives, and Team Leaders under the guidance of the IS Senior Management team.

- Highlight resource and systems constraints to line management.

- Maintain confidentiality of provided information due to the nature of the role.

- Demonstrate leadership by maintaining appropriate relationships with the team and local management, communicating team objectives, and ensuring client satisfaction.

Operational Issues

- Ensure line management is aware of any operational issues promptly and escalate for action and information.

- Take a central role in resolving specific issues and drafting incident reports.

- Communicate initial issues and ongoing status to clients and ensure appropriate actions are taken to prevent recurrence of issues.

Compliance

- Possess detailed knowledge of the offering documentation for the funds being serviced.

- Maintain a strong knowledge of regulations pertinent to the fund's domicile.

- Be well-versed in internal policies and procedures with an emphasis on anti-money laundering controls.

Client Skills

- Understand the requirements of clients.

- Discuss operational issues with clients confidently and professionally.

- Maintain awareness of industry developments that impact investor servicing.

- Accurately present services to existing and prospective clients confidently and professionally.

Projects

- Identify system enhancements that reduce operational risks, create efficiencies, or improve customer service.

- Participate in key elements of the project lifecycle including Specification, Testing, and Operational Implementation.

- Participate in records in-conversion, data remediation projects, fund restructurings, and regulatory changes.

- Lead projects ensuring timely completion, budget adherence, and accuracy.

Qualifications:

Key Characteristics / Competencies

- Several years of previous experience in investor servicing.

- Knowledge of hedge fund processing is advantageous.

- Experience in supervising and leading others.

- Strong client service aptitude.

- Excellent administrative and organizational skills with a focus on accuracy and attention to detail.

- Ability to work and lead under pressure and manage increased workloads at month-end.

- Capacity to work and lead both as part of a focused team and a global, distributed team.

- Proficiency in financial systems and IT tools.

- A degree, preferably in a business or numerical discipline.

Preference:

- Graduate or MBA, preferably in a business or numerical discipline.

- 5 to 10 years of work experience in financial services with investor servicing experience for Private Equity and/or Hedge funds.

- Knowledge of Private Equity fund structures, Equalization funds, ICAVs, UCITs, Hedge Funds, Master Feeder structures, Standalone funds, and their roles.

- Strong verbal and written communication, interpersonal, and organizational skills.

- Ability to communicate effectively with internal teams and handle escalations appropriately.

- Excellent administrative and organizational skills with proven multitasking capabilities.

- Strong analytical and problem-solving skills.

- Self-motivated team player with a strong work ethic.

- Time management and prioritization skills.

- IT literate with basic, non-technical knowledge of computers and systems.

- Ability to work as part of a virtual team across different time zones and geographies.

Morgan Stanley is an equal opportunities employer. We strive to provide a supportive and inclusive environment where all individuals can attain their full potential.

For further information and to apply, please visit our website via the "Apply" button below.