Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.Key ResponsibilitiesBusiness Support closely working with Users of Audit applications from ASPAC, EMA, and US regions.The team will be supporting engagement teams for the effective use of audit applications in line with the new methodology changes.Provide support/ solutions with level 2 tickets raised from member firm / central team in accordance with the Business Support Plan.Responsible for providing business workarounds and resolving issues via connected sessions/emails to countries.For complex Business tickets, provide detailed explanations, escalate to business heads/track leads and aid assistance till the closure of the business ticketParticipate in ad-hoc business support activities, including reporting, monitoring, and smoke-testing environments prior to releases.Log bugs / enhancements.Collect feedback and communicate with the respective track owners as per the support plan.Maintain and promote the highest standards of data integrityEnsure timely responses to business tickets in adherences to Service Level Agreements (SLAs)Operate a 24/7 support team, including national holidays, staffed with skilled professionals to offer functional expertise to countries.Commit to delivering high-quality service aligned with Business Support guidelines.Skill set / Experience Required Strong understanding of accounting and auditing principles and terminology.Minimum of 3 years of experience in the accounting or auditing field.Excellent communication skills.QualificationsMaster's degree in Audit, Accounting, or Commerce, or an MBA with Finance or Accounting.Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.Candidate Privacy PolicyOrion Systems Integrators, LLC and its subsidiaries and its affiliates (collectively, "Orion," "we" or "us") are committed to protecting your privacy. This Candidate Privacy Policy (orioninc.com) ("Notice") explains:What information we collect during our application and recruitment process and why we collect it;How we handle that information; andHow to access and update that information.Your use of Orion services is governed by any applicable terms in this notice and our general Privacy Policy.