OpenText - The Information Company

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity:

The Accounting Manager for Operational Excellence develops frameworks and integrates a culture of continuous improvement to create a better future for our company. Use LEAN expertise to ensure employee happiness, customer satisfaction, and company effectiveness. Inspire the rest of the organization to embrace these changes with enthusiasm.

The role requires someone who can collaborate with process owners to enhance operating processes across the organization. This will enable the company to successfully expand its operations, optimize efficiencies, and ensure compliance and risk management. The individual must also be able to encourage accountability and responsibility for processes throughout the business. A commercial mindset is essential, one that can balance governance and best practices with agility and flexibility. The ideal candidate should be able to adapt to a fast-moving, innovative, and dynamic business environment.

You Are Great At:

- Leading and owning projects by identifying and analyzing preliminary business needs and conducting cost-benefit analysis.

- Identifying causal factors and potential solutions, overseeing the implementation of solutions and tracking and reporting progress, and documenting end-to-end project details.

- Building change management frameworks & implementing operational excellence standards across the organization.

- Driving a continuous improvement mindset (e.g., through training) and ensuring accountability through governance setups.

- Challenging the status quo to constantly improve ways of working across the organization.

- Driving improvements based on benchmarking with other internal and external best practices.

- Supporting interfacing with internal and external customers, stakeholders, vendors, and consultants during and until a project is finalized and turned over.

- Executing and educating on process improvement initiatives using Lean / Six Sigma tools.

- Acting as operational excellence single point of contact in cross-functional project teams.

- Supporting efficiency improvement by establishing a solid foundation and implementing a standard way of working to sustain performance.

- Collaborating with process owners across different regional and functional teams to facilitate effective process development that aligns with business objectives and supports regional and business client-facing solutions, delivery, and contractual needs as well as internal operating requirements.

- Mitigating, reporting, and escalating risk and compliance effectively and conducting regular reviews to ensure processes comply with regulations and documentation is relevant and updated.

- Defining, implementing, measuring, and improving standard work processes that drive customer experience, operational efficiency, and performance improvement.

- Analyzing and improving existing processes to ensure consistently great customer outcomes.

- Reviewing processes end-to-end, through the eye of the business, customers, and other key stakeholders, and supporting the introduction of innovation/technology into the process where appropriate and commercially viable.

- Developing review and feedback mechanisms to continuously improve and update our processes and ensure evolving best practices are adopted.

- Ensuring new processes are fully embedded and undertaking audits to confirm this post-implementation.

- Constantly developing your personal toolkit of process improvement techniques and actively sharing learnings across the business to support regional business accountability and a business-wide environment of continuous improvement.

What It Takes:

- Demonstrated passion and 3-5 years of experience in operational excellence and/or continuous improvement roles with the ability to solve problems.

- Six Sigma Black Belt Trained, Certified Preferred.

- In-depth knowledge of Shared Services/BPO setup.

- Outstanding analytical and problem-solving skills with the ability to dissect business needs to identify opportunities.

- Excellent communication skills and exposure to international assignments and/or client engagement with the ability to communicate at all levels.

- Excellent writing and reporting skills to transform conversations and current working procedures into documented business processes.

- Ability to work cross-functionally with stakeholders to drive critical business decisions.

- Advanced working knowledge of Word, Excel, and PPT.

- Working knowledge of MS Project.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.