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Job Title: Business Analyst - Senior

Job Description:

As a Business Analyst-Senior at EY, you will be responsible for leading and driving the end-to-end requirements management process in a ServiceNow implementation project. This role requires deep knowledge and experience on the ServiceNow platform and end-to-end functionality of one or more ServiceNow modules. The ideal candidate should be a strong communicator, organizer, and possess excellent people and customer service skills, balanced with technical acumen.

Responsibilities:

- Organize and drive requirements gathering workshops.

- Capture, analyze, and document business and functional requirements.

- Create a close connection with the client business teams.

- Translate business and functional requirements into technical requirements to aid the development team.

- Understand and document As-Is business processes.

- Gather, analyze, and contribute to the design and reengineering of business processes.

- Coordinate with both client and development teams to ensure requirements are clarified and signed off.

- Coordinate and support User Acceptance Testing (UAT).

- Develop or contribute to the development of job aids and training courses.

Desired Experience:

- Bachelor’s degree in a relevant field required.

- Minimum of 3-5 years of job-related experience required; prior IT project management experience in planning and implementing enterprise-level systems highly preferred.

- Experience in HRSD, GRC, ITOM, SecOps, or CSM required.

- Knowledge of Pre-Sales activities is nice to have.

- Required experience in IT Service Management processes and tools.

- Required experience in requirement analysis and business process re-engineering.

- Prior experience in agile methodologies and product management preferred.

- Demonstrated ability to communicate clearly and concisely, both orally and in writing, and lead presentations, training courses, and effective meetings.

- Ability to work both independently and as part of a team.

- Demonstrated ability to manage and supervise staff and special initiatives.

- Demonstrated integrity, independent thinking, judgment, and respect for others.

- Demonstrated leadership, versatility, and integrity.

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