Project Role: Business Analyst

Project Role Description: Analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather, and synthesize information.

Must have skills: EPIC Systems

Good to have skills: N/A

Minimum 3 year(s) of experience is required

Educational Qualification: 15 years of full-time education

Job Responsibilities:

- Provide primary support for designated application/module (Ambulatory, PB, HB, Willow, Clarity, Caboodle, Orders, Clindoc, Bridges).

- Address advanced issues that arise during the project for their application area and execute more complex tasks related to system configuration, testing, and administration.

- Deliver ongoing system support and maintenance based on the support roster.

- Respond timely to system issues and requests.

- Conduct investigation, assessment, evaluation, and deliver solutions to resolve system issues.

- Handle and deliver Service Requests/Change Requests/New Builds.

- Perform system monitoring, such as error queues, alerts, batch jobs, etc., and execute the required actions or SOPs.

- Execute/support regular/periodic system patches, maintenance, and verification.

- Execute/support planned system upgrade work, cutover to production, and post-cutover support and stabilization.

- Execute/support work required to comply with audit and security requirements.

- Overlap with client business or office hours as required.

- Comply with compliance requirements as mandated by the project.

Equal Employment Opportunity Statement:

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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