Job Title: Business Analyst

Job Description:

Analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information.

Responsibilities:

- Provide primary support for designated Epic Systems applications/modules (Ambulatory, PB, HB, Willow, Clarity, Caboodle, Orders, Clindoc, Bridges).

- Handle advanced issues during the project for the application area and take on more complex tasks regarding system configuration, testing, and administration.

- Provide ongoing system support and maintenance based on support roster.

- Respond in a timely manner to system issues and requests.

- Conduct investigation, assessment, evaluation, and deliver solutions and fixes to resolve system issues.

- Handle and deliver Service Requests/Change Requests/New Builds.

- Perform system monitoring, such as error queues, alerts, batch jobs, etc., and execute the required actions or SOPs.

- Perform/support regular/periodic system patch, maintenance, and verification.

- Perform/support planned system upgrade work, cutover to production, and post-cutover support and stabilization.

- Perform/support work required to comply with audit and security requirements.

- Overlap with client business or office hours as required.

- Comply with compliance requirements as mandated by the project.

Must Have Skills: EPIC Systems

Good to Have Skills: N/A

Experience: Minimum 3 years of experience required

Educational Qualification: 15 years of full-time education

Equal Employment Opportunity Statement:

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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