Job Title: Business Analyst / Jira Administrator

Location: Onsite - Mumbai

Job Description:

We are seeking a Business Analyst / Jira Administrator to analyze organizational processes and systems, assessing business models and their integration with technology. The role includes researching, gathering, and synthesizing information to design processes and systems for the future state business solutions.

Key Responsibilities:

• **Jira Administration:** Configure and manage Jira instances, including creating and maintaining projects, workflows, issue types, and custom fields.

• **User Management:** Manage user permissions and groups to ensure proper access control.

• **System Maintenance:** Perform routine maintenance tasks, such as upgrades, patches, and backups.

• **Troubleshooting:** Identify and resolve issues related to Jira functionality, performance, and integrations.

• **Support:** Provide technical support to Jira users and stakeholders.

• **Documentation:** Create and maintain documentation related to Jira configurations, processes, and best practices.

• **Compliance:** Ensure that Jira usage complies with organizational policies and security standards.

Must-have Skills:

• Agile Project Management

Good-to-have Skills:

• N/A

Experience:

• Minimum of 3 years of experience required

• Total 5-7 years' experience, including 6-12 months as a Jira Administrator or completion of at least 1 full Jira implementation

Educational Qualification:

• 15 years full-time education

Qualifications:

• **Technical Skills:** Proficiency in Jira administration, including workflow design, permissions management, and troubleshooting. Knowledge of Jira Cloud and an understanding of SDLC and service management processes is a plus.

• **Problem-Solving:** Strong analytical and problem-solving skills with the ability to address complex issues effectively.

• **Communication:** Excellent communication skills to explain technical concepts to non-technical stakeholders.

• **Certifications:** Jira Administrator Certification (ACP-120) or equivalent preferred.

About Accenture:

Accenture is a leading global professional services company, helping organizations build their digital core, optimize operations, and accelerate revenue growth. With a talent- and innovation-led approach, Accenture serves clients in more than 120 countries. Leveraging strengths in technology, cloud, data, and AI, Accenture delivers tangible outcomes through services spanning Strategy & Consulting, Technology, Operations, Industry X and Song. For more information, visit www.accenture.com

Equal Employment Opportunity Statement:

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.