Job Title: Manager - Internal Audit IT Core Assurance

Department: Internal Audit

Overview:

United Airlines is seeking a highly skilled and experienced Manager to support our Chicago headquarters by performing testing of information technology general controls (ITGCs) as part of the IT Core Assurance program. This role will assist in designing, developing, implementing, and operating the IT Core Assurance program focused on the ongoing and recurring evaluation of ITGCs. As a people manager, the candidate will oversee IT Core assurance audit staff and seniors, ensuring the program's integration with Internal Audit projects where needed.

Responsibilities:

Program Development and Management:

- Support the development, rollout, and operationalization of the IT Core Assurance program, ensuring simplification and optimization in the scoping and testing process.

- Design and develop tracking and reporting dashboards to monitor IT Core Assurance testing scope, coverage, and status.

- Apply a data-first approach supported by automation and 100% testing.

- Develop proactive partnerships with management to enhance and optimize the IT Core Assurance program, collaborating with IA and functional teams within DT and CDR.

- Serve as a trusted business partner and advisor to United second line and compliance functions.

- Provide input to queries on internal controls and procedures by serving on projects and committees.

- Coordinate with the SOX testing Program management on rotating and sharing IKC resources to support internal control testing.

Project Management:

- Manage a team of IT Auditors supporting the IT Core Assurance program, including ITGC testing and occasionally supporting IT audit and advisory projects.

- Counsel and guide staff to ensure high-quality control testing within expected timelines.

- Oversee the execution of the IT Core Assurance program, providing direction on ITGC testing.

- Manage the documentation, collection, review, and assessment of controls related to the IT environment, communicating evaluation results to leadership.

- Demonstrate project management experience using available tools and technology, escalate issues as needed.

- Support Internal Audit projects (i.e., audits, advisories, and initiatives) as required.

Staff Development and Engagement:

- Directly manage and develop the IT Core Assurance team.

- Coach and mentor staff, supporting their technical development and that of IKC ITGC testing resources, including team members supporting IT SOX testing.

- Develop and retain team members through career growth, training, goal setting, and performance evaluations.

- Train staff on audit and testing standards, department procedures, and technical skills required for their position.

- Recruit and interview staff.

- Manage professional development opportunities, including internal and external training, professional association memberships, and networking events.

Qualifications:

- Bachelor's degree in Management Information Systems, Information Technology, Information Security, Computer Science, or equivalent.

- 6+ years of experience in IT Audit or a related field, with experience in testing internal controls around applications and ITGCs.

- 2+ years of people management experience.

- CISA certification or equivalent.

- Highly organized and proficient in prioritization and overall program management.

- Strong problem-solving skills and ability to communicate effectively both in written form and verbally.

- Highly developed teamwork skills and exceptional interpersonal and leadership abilities.

- Ability to build consensus and relationships with peers across the organization.

- Fluent in English (written and spoken).

- Ability to document and communicate control deficiencies in a clear, precise, and actionable manner.

- Willing to accommodate U.S. work hours when needed.

- Willing and able to travel globally when required.

Note: This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be provided. This position is for United Airlines Business Services Pvt. Ltd - a wholly-owned subsidiary of United Airlines Inc.