Job Title: Head of Global Business Services Centre

Company Overview:

Our client is a leading multinational corporation with a strong legacy in the hospitality and catering/services industry. It has one of the largest employee bases and a presence in over 50+ countries across the globe.

Job Description:

The Head of Global Business Services Centre will play a key leadership role, responsible for the strategic management and oversight of a shared services center that supports various business functions in a global environment. The center is a multi-functional global hub providing Finance, HR, Marketing, Supply Chain, and Technology support to its entities globally.

Key Responsibilities:

- Strategic Leadership: Develop and deliver service infrastructure services to the GBS team.

- Operational Excellence: Partner with peer leaders to guide and drive transformation initiatives and culture.

- Financial Management: Provide operational transparency to the business with standard scorecards and operational performance metrics, and recommend improvement opportunities.

- Talent Management: Identify and develop key talent, focus on critical competencies, and develop a team of professionals.

- Team Leadership: Promote a culture of continuous improvement and commitment to outstanding service through fact-based analysis and performance metrics.

- Process Improvement: Identify opportunities to increase services and act as primary sponsor for related projects.

- Quality Assurance: Ensure strong collaboration across entities, regions, clients, stakeholders, and vendors.

- Client Relationship and Governance: Lead and ensure the success of transitions to GBS (within the global delivery network).

- Compliance and Risk Management: Oversee the maintenance of, and adherence to, internal controls within the shared service team.

- Performance Metrics: Be a proponent of employee engagement and a culture of the center.

- Change Management: Provide strategic direction to AMEA GBS objectives and build a solution-oriented team culture.

Qualifications:

- Chartered Accountant

- 20+ years of overall experience, with at least 15 years managing 1000+ teams in a GBS or Multi-Process Shared Service Center environment.

- Experience within a progressive GBS, GCC, or business services operating model.

- Multi-function experience is essential (e.g., F&A, Supply Chain Management, IT, HR).

- Proven track record in building internal shared services that deliver global business services.

- Strong problem-solving and Lean Six Sigma skills.

- Experience as a change agent within the Shared Services area, with a record of successfully managing and completing organizational transformation projects.

- Strong leadership, communication, multifaceted collaboration, stakeholder management, and effective conflict management skills.

- Ability to contribute to Group strategy and make effective business decisions in a dynamic and ambiguous environment.

- Understanding of business and system analysis, including root cause analysis and other process modeling and systems design methodologies.

Offer:

An opportunity to work for a leading and growing MNC and further your career in a fast-paced global environment.

Application Process:

To apply online, please click the 'Apply' button below. For a confidential discussion about this role, please contact Vasgi Dravid on +91 22 6903 6624.