Job Description

Purpose:

This role supports the business in driving technology solutions, including understanding and documenting the requirements, design, development, and adoption of superior technology capabilities for the end-to-end business process. This role works closely with business functions, vendor partners, and other supporting Diageo functions to shape the business requirements and deliver clear requirements for the development of key IT capabilities & services to enable the appropriate platforms to support respective business initiatives. Assist in the collection and documentation of user's requirements, development of user stories, estimates, and work plans.

Key Responsibilities:

1. Interface to Business

- Serve as the IT interface for all business functions for demand management and implementation, service management, and relationship management in the area of Sales, Marketing, Supply, and Corporate Functions technology platforms

- Provide support and lead through key IT initiatives; proactively share knowledge of technology risks and opportunities to build competitive advantage and improve efficiency and effectiveness

- Operate as the key business contact representing IT in promoting IT services and capabilities and ensure delivery as per promise

2. Solution Development & Delivery

- Perform business needs assessment & value analysis and collaborate on mapping of technical specifications through IT Partners

- Develop and implement function need-based solution roadmaps and ensure successful introductions across the target (organization and with customers)

- Gather, Understand, and Document the complete business requirements

- Perform QA testing of the built solution and support UAT

- Manage the approved IT budgets and spending; Continuous focus on improving cost of delivery/service

3. BAU Efficiencies

- Act as the key liaison for the assigned function to all other functional areas, including business units, the information technology department, and outside vendors

- Create consensus with other functions as to the timing of solution introductions, enhancements, and withdrawals

- Oversee existing solutions/platform utilization, impact, benefit and resolve day-to-day operational issues

Qualifications & Experience:

- MBA preferred

- 6-8 years experience in a business-facing functional supporting role

- Experience in requirements elicitation and documenting the same

- Experience in AlcoBev or Consumer Packaged Goods Industry

- Experience in the following areas will be an added bonus:

- Managing web and mobile-based applications

- Managing B2B marketing automation

- Managing consumer data and conversant with data privacy frameworks such as GDPR

- Deliverables on metrics related reporting using analytics/visualization tools such as Tableau, PowerBI, etc

- Driving projects using Agile frameworks

- Attention to detail is key, inquisitive & questioning nature

- Great at working as part of a cohesive, integrated team

- Strong problem-solving, planning/organizing, highly detail conscious

- Quick learner who exhibits resiliency and tenacity in the face of challenge & ambiguity

- Have a huge passion for growing and developing

- Demonstrated leadership and the development of others

- Experience in working in an outsourced environment would be advantageous

Knowledge & Skills:

- Experience of having worked in the various business areas like Sales, Marketing, Supply, and Corporate Functions for Consumer Product Goods organization

- Strong business acumen to arrive at relevant solutions

- Operational execution excellence

- Ability to manage delivery through partners and to hold them to high standards of delivery

- Ability to drive change and adoption by establishing and showcasing business value of technology platform

- Is able to work independently with minimal supervision. Ability to take initiative and closely engage with the business

- General understanding of software development lifecycle, project management & delivery frameworks, testing methodologies, etc.

Best suited for someone who:

- Can identify opportunities and bring new technologies to the table

- Has the ability to inspire confidence among the Business Users

- Can build & maintain relationships with internal & external stakeholders

- Is technically savvy

- Is analytically oriented

Diversity statement:

Celebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere". This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality, or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills, and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose, and standards set the conditions for us to respect the unique contribution each person brings.

Worker Type:

Regular

Primary Location:

Bangalore HO

Job Posting Start Date:

2024-06-11