Job Title: Corporate Business Analyst - Intelligence

Company: ITC WORLDWIDE

ITC WORLDWIDE is seeking an experienced Corporate Business Analyst - Intelligence. ITC Worldwide offers comprehensive technical and functional support services for all Microsoft enterprise technologies, including Microsoft Dynamics 365, Microsoft Azure, and Microsoft 365 across the cloud, hybrid, and on-premises. Our services include around-the-clock problem resolution, proactive advisory services, onsite support, and add-on services to customize your support experience.

Job Locations: Abuja | Pune | ITC Office

As an Associate Strategy within the Line of Business (LOB) Strategic Engagement team, you will be responsible for developing insights and collaborating with cross-functional stakeholders to explore various Artificial Intelligence/Machine Learning (AI/ML) use cases, define the value proposition and business impacts, and support execution and implementation to appropriately deploy the resulting products and solutions. While driving execution of ITC WORLDWIDE AI/ML priorities and strategic initiatives.

In this role, candidates will gain expertise across AI/ML use cases, and the workings of a variety of functions and businesses, while honing problem-solving, business case modeling, communications, and leadership skills in an environment of active mentorship and coaching.

Job Responsibilities:

- Drive execution of the firm's top AI/ML priorities and strategic initiatives by participating on project teams and partnering with senior stakeholders.

- Conduct competitor and industry research through both public and non-public sources to identify market trends & developments, including new AI capabilities and frameworks being introduced.

- Coordinate strategic engagement with internal LOBs to shape their AI strategy.

- Identify and prioritize problems that may benefit from new developments in AI technologies and build quantitative, qualitative, and conceptual analyses, identifying implications and key insights to drive recommendations on solving the prioritized problems.

- Develop and syndicate business cases for the prioritized initiatives, including scope of work, target state solutions, staffing, and timelines, performing analysis of operational/financial data as needed.

- Collaborate with team members across LOBs and corporate functions, including working closely with Product and Technology teams on prioritization of deliverables from a business and tech perspective.

- Exercise sound judgment, anticipate bottlenecks, evaluate and mitigate potential risks, escalate effectively, make trade-offs, and balance business needs versus technical constraints to drive the execution of strategic initiatives.

- Participate in and conduct internal, external, and stakeholder interviews with SMEs and stakeholders.

- Engage in working groups, problem-solving, and brainstorming sessions that prepare analysis to support leadership decision-making.

- Contribute to executive communication materials for senior management and present project analyses and recommendations to senior executives.

- Develop relationships with key AI/ML related functions firmwide, establishing a network and understanding of the stakeholders engaged in responsible AI/ML development practices and perform ad-hoc product and operational analysis to identify opportunities related to AI/ML adoption, impact, efficiencies, etc.

Required qualifications, capabilities, and skills:

- 2+ years of experience in a product or strategy role within a complex and dynamic environment with a Master's degree.

- Experience with analytical techniques and tools.

- Strong interpersonal and influencing skills and the ability to interact with colleagues at all levels in a peer-like way, and achieve goals without direct control over resources.

- Exceptional communication and presentation skills with the ability to clearly storyboard using tools like PowerPoint.

- Experience designing and delivering target Operating models and processes.

- Proficiency to identify and resolve issues with urgency and excellent team-playing skills.

- Ability to define and drive a delivery roadmap inclusive of milestone deliveries and the associated status reporting.

- Must be flexible and able to deal with multiple, changing priorities independently with minimal supervision.

- Ability to inspire collaboration among teams composed of both technical and non-technical members, including working with multiple functions across regions and time differences.

Preferred qualifications, capabilities, and skills:

- Strategy experience with a demonstrated strategic and commercial mindset, analytical abilities, deep intellectual curiosity, and strong end-to-end generalist problem-solving skills.

- Product experience with user research, problem identification, value proposition and solution design, and collaboration with technology partners for enablement/deployment.

- Familiarity with LLMs, AI/ML, Pi3, or technology management processes, and/or experience working with innovative technologies such as AI, Cloud services, and Digital Products.

- Coding experience with Python or R.

- Degree in a STEM field preferred.

- Data Analyst Certification.