Contract Type: Full Time, Permanent

JOB OVERVIEW

As an IT Business Analyst, you will bridge the gap between the business and IT departments by understanding business requirements and translating them into technical specifications. You will work closely with stakeholders to analyze business needs, identify opportunities for improvement, and implement technology solutions that drive business efficiency and effectiveness. The IT Business Analyst is a key role within the Global IT team, spanning all phases of a project and/or BAU releases, including requirements gathering, testing, training, and implementation of the agreed business scope.

ABOUT THE ROLE

Analysis and Solution Definition

- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into detail, and distinguish user requests from the underlying true needs.

- Proactively communicate and collaborate with business delegates and SMEs to analyze information needs and functional requirements and deliver the necessary artefacts, including functional requirements, use cases, and end-to-end scenarios.

- Demonstrate the ability to understand the opportunities and constraints associated with various solution options and work with stakeholders to explore and articulate the fit and gaps with current and/or potential business requirements.

- Successfully engage in multiple initiatives simultaneously.

- Work independently with users to define concepts and under the direction of project managers.

- Learn the functions of different IT platforms and solutions designed in a project or a BAU release.

Testing and Implementation

- Define/support test case definition and the testing activities to validate whether the requirements have been met.

- Review test scripts, test plans, and test scenarios to ensure they are based on the as-is state and the to-be models.

- Provide guidance and support to business team members in test script development for UAT.

- Assist in test issue resolution, validate and recreate issues reported by business testers, and participate in the execution of test scripts during system testing.

- Provide end-user support after a release and support training with the knowledge of the business requirements.

Project Execution

- Take input from supervisors and appropriately and accurately apply comments/feedback.

- Communicate and apply project standards.

- Consistently deliver high-quality services to our clients.

ABOUT YOU

Qualifications & Training

- 5+ years' experience in Business Analysis, requirements development, and management.

- Demonstrable experience in creating requirements artifacts.

- 2+ years' experience in test development/coordination.

- Tertiary qualifications in a business discipline (Desirable).

- Experience working on projects using both waterfall and agile methodologies.

- Flexibility in working hours during key phases (Desirable).

- Self-motivated and a team player.

- Ability to build trusted relationships with various stakeholders.

- Understanding of Project Management.

- Demonstrated strong behaviour and leadership that aligns with divisional leadership.

- Ability to liaise with business and technology teams to monitor and resolve ongoing business and technical issues.

- Provide adequate and timely reporting to their project manager.

- Understand how to communicate difficult/sensitive information tactfully.

- Manage the process of innovative change and suggest improvements in internal processes along with possible solutions.

Technical Acumen

- Working knowledge of various software development methodologies, including waterfall and agile.

- Basic understanding of application programming, database, and system design.

- Basic knowledge of SQL databases and data warehouses.

- Experience working with test management, testing tools, use cases, and the testing functions within the software development lifecycle.

- Understanding of internet, intranet, extranet, and client/server architectures.

- Understanding of how legacy and web-based systems interface with each other.

- Ability to collaborate with developers and subject matter experts to establish technical vision and analyze trade-offs between usability and performance needs.

- Strong analytical skills, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements.

ABOUT US

Study Group is a leading international education provider dedicated and passionate about helping students around the world, creating a brighter future, and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensures that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, we conduct Criminal Background Checks (country-specific), x2 References, ID and Right to Work checks, as well as Education Verification.

We are proud to be an equal opportunity employer, striving to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.

We adopt a rolling recruitment process and review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.