About Accenture:

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com

Join our team of SONG consultants who solve customer-facing challenges at clients spanning sales, service, and marketing to accelerate business change.

Practice: Global Network Song Practice

Areas of Work: Cloud - Contact Center Transformation, End to End Delivery and Implementation Management

Level: Senior Manager

Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad, Kolkata

Education Qualification: Post Graduation in Business Management

Years of Exp: 14+ years

Explore an Exciting Career at Accenture:

Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer-facing challenges? Do you want to design, build, and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest?

Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Customer, Sales & Service practice.

The Practice - A Brief Sketch:

The Strategy & Consulting Global Network Song practice is aligned to the Global Network Song Practice of Accenture and works with clients across their marketing, sales, and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce, and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction, and impacting front end business metrics in a positive manner.

You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance.

Responsibilities:

- Lead a team responsible for designing, developing, and implementing contact center transformations on platforms led solutions across Cloud Contact Center transformation.

- Business Development: Lead and manage proposals in response to client requests/RFPs across multiple market units to ensure a continuous pipeline of opportunities/projects.

- Market Unit Development: Connect and work with market unit leads to identify and understand the demand in the market in terms of both skill and scale required.

- People Development: Grow the practice and business by engaging in hiring across platforms, along with nurturing and upskilling the existing team.

- Project Delivery: Lead a team of contact center transformation consultants and engage with the client and implementation team for conducting design sessions, requirement gathering and grooming, giving regular working demos to all stakeholders, and performing solution design and implementation activities.

- Provide best practices guidance and implement approach based on industry or process benchmarks.

- Develop innovative, fact-based, and achievable strategies and operating models after evaluation of multiple strategic options.

- Lead practice-specific initiatives.

Your experience counts!

- Must have 12+ years of relevant work experience, preferably 10+ years in consulting and business development.

- Functional experience in Digital Finance, Planning, and budgeting processes, KPI Identification and Management, and financial reporting.

- Experience in AI/ML or data science use cases in FP&A processes.

- Experience in Data & Master data governance.

- Functional experience in Finance transformation projects across all or any phases i.e. Plan, Design, Build, Test, and Deploy, preferably involving the implementation of enabling technology, tools, and Software applications.

- Must have at least 3 full lifecycles implementation experience in implementing either of these EPM/technology (Oracle EPM Suite (E-PBCS, FCCS), Anaplan, SAP SAC/BPC/GR, OneStream, etc.).

- Experience in Management and Financial reporting, performance management, disclosure management, XBRL reporting, last mile reporting (Oracle Analytic Cloud (OAC), Power BI, Tableau, QlikView, Workiva, etc.)

- Should have experience handling teams of 12-15 resources independently.

What's in it for you?

- An opportunity to work on transformative projects with key G2000 clients.

- Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.

- Ability to embed responsible business into everything-from how you service your clients to how you operate as a responsible professional.

- Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities.

- Opportunity to thrive in a culture committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization.

Equal Employment Opportunity Statement:

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.