Job Title: SaaS Business Analyst

The SaaS Business Analyst is primarily responsible for acting as a vital link between customer business teams and internal teams in delivering Model N solutions to customers. They will ensure that change and the impact of change are conveyed to the customer. The ideal candidate for this position is detail-oriented and highly innovative.

Job Responsibilities:

- Act as the liaison between the business experts (Customers, PD/PM) and the project team members.

- Provide business support & coordinate issues and triage.

- Conduct business analysis and impact assessment of features/issues to customer business team and testing of solutions/fixes.

- Facilitate business/functional requirement review, approval, and sign-off sessions.

- Participate in technical requirements and design sessions.

- Conduct and direct end-user testing responsibilities and tasks.

- Verify the technical solution meets the business requirements and create SOPs when required.

- Administer communication activities with end-users for project activities including requirements gathering, user acceptance testing, and beta training.

Job Skills:

- Over 10+ years of experience in implementation, development or QA experience and leadership required.

- Experience working in the Life Sciences industry is a plus.

- Proven knowledge and experience with computer systems, applications, development, and testing methodologies as they relate to the business areas being supported.

- Proven working knowledge of industry-standard methodologies i.e. Agile, Waterfall and best practices (i.e. Project Life Cycle and System Development Life Cycle) using UML.

- Excellent facilitation skills with bringing multiple groups together to agree on project scope and build consensus.

- Ability to create concise use cases documenting both positive and negative outcomes.

- High-level of knowledge, experience and success with writing and reviewing test cases.

- Excellent verbal and written communication skills and strong analytical skills.

- Able to work effectively across multiple time zones to collaborate with peers in other geographies.

About Model N:

Model N enables life sciences and high-tech companies to drive growth and market share, minimizing revenue leakage throughout the revenue lifecycle. With deep industry expertise and solutions purpose-built for these industries, Model N delivers comprehensive visibility, insight, and control over the complexities of commercial operations and compliance. Our integrated cloud solution is proven to automate pricing, incentive and contract decisions to scale business profitably and grow revenue. Model N is trusted across more than 120 countries by the world's leading pharmaceutical, medical technology, semiconductor, and high tech companies, including Johnson & Johnson, AstraZeneca, Stryker, Seagate Technology, Broadcom, and Microchip Technology. For more information, visit www.modeln.com.

At Model N, we believe our collective success stems from the uniqueness of every individual's diverse backgrounds, experiences, and expertise; we call this the N Factor. So don't allow uncertainty to keep you from applying to join our team. If you don't meet the exact criteria but can demonstrate your skillset is the best for the job, we'd love to talk with you. We're curious to know, what's your N Factor?

We're constantly growing and may have something for you later on if this is not the right opportunity for you. Check out our career site to learn more about Model N or view other jobs: https://www.modeln.com/company/careers/