Company Name: VARITE India Private LimitedAbout The Client:A technology company specializing in solutions for diverse industries, including construction, agriculture, transportation, and geospatial. Their offerings include hardware and software solutions utilizing advanced technologies such as GPS, sensors, and communication tools to enhance efficiency and productivity. The products encompass precision technology for agriculture, construction project management tools, fleet management solutions, and geospatial software. With a global presence, the company has become a leader in applying technology to address complex challenges across various sectors, contributing to advancements in precision and productivity.About The Job: We are seeking a dedicated and skilled Entry-Level Customer Dispute Representative to join our dynamic and global client shared services team. As a Customer Dispute Management Representative, you will be responsible for effectively managing and resolving customer disputes and concerns in a timely and satisfactory manner. Your role will involve investigating internal and external customer complaints and claims, communicating with various internal teams, and ensuring that customer issues are resolved in alignment with company policies and customer satisfaction goals. Essential Job Functions: Basic Dispute Resolution: Investigate and resolve basic customer disputes and concerns related to product or service quality, billing discrepancies, shipping issues, and any other customer-related concerns in a professional and empathetic manner. Collaboration: Liaise with internal teams such as sales, order admin, product managers, financial controllers, credit & collections, cash applications, and operations to gather relevant information and collaborate on finding appropriate solutions to customer disputes. Problem Solving: Analyze situations and find creative solutions to ensure that customer issues are resolved to their satisfaction while maintaining the company's best interests. Documentation: Maintain accurate and detailed records of customer interactions, investigations, and resolutions in the company's CRM system. Escalation: Escalate unresolved or complex disputes to higher levels of authority within the organization while providing comprehensive background information to aid in their resolution. Customer Satisfaction: Strive to meet or exceed customer satisfaction targets by addressing concerns promptly, demonstrating empathy, and ensuring a positive overall customer experience. Qualifications: Experience in customer service, dispute resolution, order administration, accounting/finance, sales support, or a related field is beneficial but not mandatory for entry-level positions. Empathetic and patient approach to handling customer concerns and resolving disputes. Strong organizational skills, attention to detail and accuracy in data entry and order processing. Excellent communication skills, both written and verbal, to interact effectively with customers and internal teams while conveying a positive, service-oriented attitude. Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines. Problem-solving and critical-thinking abilities to resolve order-related issues effectively. Experience with a top tier Enterprise resource planning (ERP) system a plus. Familiarity with Salesforce CRM systems and other relevant software applications a plus. Experience with Google Chrome, Gmail, Google Apps, Microsoft Office/Suite, Data Load a plus Education & Experience: 2-4 Year Degree preferred; additional education or training in claims processing, business administration, accounting/finance, software delivery or supply chain management is a plusShift Timings: 3 PM IST TO 12 AM IST Cab facility will be provided by client within 30KM radius from Client Chennai facility How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India - VARITE.Unlock Rewards: Refer Candidates and Earn.If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.Experience Level Bonus Referral: 0-2 years INR 5,000 2-6 years INR 7,500 6+ years INR 10,000 About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.Equal Opportunity Employer:VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or Client ability status.